“郑智化连滚带爬进飞机”，无障碍建设别只做“表面文章”

Core Points - The incident involving singer Zheng Zhihua at Shenzhen Bao'an Airport highlights significant shortcomings in the airport's service for disabled passengers, raising concerns about the treatment of individuals with disabilities in air travel [1][2] - The airport acknowledged the issue and stated that they would improve the service processes for wheelchair passengers, indicating a need for better training and equipment [1][2] Summary by Sections Incident Overview - Zheng Zhihua, a well-known singer and a person with disabilities, faced inadequate assistance while boarding a flight, leading to a public outcry and trending on social media [1] - The airport's response included an apology and a commitment to enhance the service for disabled travelers [1] Service Shortcomings - The airport's explanation cited safety regulations that require a 20cm height difference between the boarding vehicle and the aircraft door, which complicates boarding for wheelchair users [1] - This regulation, while aimed at protecting the aircraft, neglects the needs of disabled passengers, indicating a lack of comprehensive consideration for their safety and dignity [1] Broader Implications - Statistics show that there are approximately 85 million disabled individuals in China, many of whom may face similar challenges when traveling by air [1] - The incident serves as a warning to airports and airlines to prioritize the dignity and respect of all passengers, particularly those with disabilities, to maintain their reputation and trust [2] - The need for a shift towards a "passenger-first" approach is emphasized, suggesting that both hardware and personnel training must align with accessibility standards [2]