Core Insights - The article highlights the efforts of the Bank of China Xingtai Branch to enhance employee skills and service quality through a series of competitions and training initiatives aimed at fostering a culture of continuous learning and improvement [1][4]. Group 1: Employee Skill Development - The Xingtai Branch has launched the "Youth Show Their Skills, Strive to Be Exemplary for Safety" labor competition to promote learning and practice among employees, leading to a shift from "I have to practice" to "I want to practice" [1]. - Monthly evaluations and exams are conducted to identify outstanding employees, with a focus on compliance and operational excellence, culminating in the publication of a special edition titled "Xingtai Exemplary Employees in Action" [3]. Group 2: Competitive Events - The branch organized a knowledge competition for counter operations, which included preliminary and final rounds, engaging employees under 40 and operational supervisors through a series of challenging questions [4]. - The competition concluded with awards for various branches, including first place for Xingtai Qiaoxi and Xinhe branches, promoting a spirit of excellence and skill enhancement across the organization [4]. Group 3: Business Improvement Initiatives - A seminar on compliance and service enhancement was held to address operational challenges, leading to the creation of "Compliance Micro-Class" videos that share business techniques and service insights [5]. - The initiatives resulted in a significant reduction in customer wait times by 20%, and improvements in compliance metrics, contributing to the overall high-quality development of the Xingtai Branch [5].
沙场秋点“兵”——建行邢台分行全面提升青年员工柜面技能