凤城市12345热线荣获国家级机制创新奖

Group 1 - The core viewpoint of the article highlights the recognition of Fengcheng's 12345 hotline work as a national-level innovative practice, showcasing its effectiveness in public service and social governance [1][3] - The 2025 National County (City, District) 12345 Hotline Development Conference was the first national meeting specifically focused on the 12345 hotline, selecting 130 outstanding cases from 498 submissions, with Fengcheng being one of the few selected from Liaoning Province [3] - The 12345 hotline serves as a "barometer" for public sentiment and is a direct and convenient line for addressing urgent public concerns, with Fengcheng's innovative "12345 hotline + social supervisor" model significantly enhancing service levels and public engagement [5] Group 2 - The "12345 hotline + social supervisor" system was developed to address urgent public issues, with social supervisors participating in the hotline's operations to improve service quality and public trust [5] - Since the implementation of this mechanism, 15 joint handling sessions have been conducted, resolving over 600 issues, particularly focusing on critical areas such as heating, illegal construction, and traffic [5] - The initiative aims to increase public awareness and participation in social governance, thereby enhancing the overall effectiveness of the 12345 hotline [5]