“进一扇门 解万般事”，资阳雁江探索“一站式”解纷新路径

Core Viewpoint - The article highlights the innovative approach taken by Yanjing District in Ziyang City, Sichuan Province, to streamline public service access through the establishment of a comprehensive social governance center, allowing citizens to address their grievances in a single location, thereby enhancing efficiency and satisfaction [1][3][4]. Group 1: Social Governance Center - The social governance center in Yanjing District has improved the resolution rate of public grievances by 30% since its inception, while the initial petition volume has decreased by 14.7% year-on-year [2]. - The center integrates multiple functions, including visitor reception, legal services, and risk assessment, creating a "one-stop" platform for conflict resolution [3]. - The establishment of a three-tier network of governance centers at the district, town, and village levels has reduced the response time for public grievances to 2 hours, aiming to resolve minor issues locally [3][4]. Group 2: Conflict Resolution Mechanism - The center employs a collaborative model involving various departments and specialized mediation teams to address complex disputes effectively [5]. - A professional mediation team has been formed, comprising legal experts and community volunteers, to enhance the resolution process [5]. - The district has implemented a dual mechanism of "governance center + judicial hearings" to facilitate conflict resolution, achieving a case withdrawal rate of 39.28% and reducing average case resolution time by 40% [6]. Group 3: Digital Empowerment and Prevention - The governance center utilizes a digital platform that integrates data from various departments, enabling proactive risk management and conflict resolution [8]. - A comprehensive data management system has been established to monitor and address grievances in real-time, ensuring a closed-loop process from identification to resolution [8]. - The district is leveraging big data and community networks to identify and mitigate risks early, enhancing overall social stability [8]. Group 4: Future Plans - Yanjing District aims to further enhance its governance model by continuing to develop the "one-stop" conflict resolution approach, ultimately improving the sense of security and satisfaction among its citizens [9].