Jiang Nan Shi Bao·2025-10-27 07:38Core Points - The article highlights a case where a customer, Ms. Zhang, sought help from ICBC due to her elderly grandfather's difficulties in accessing his salary due to an expiring bank card [1] - The bank's response demonstrated a commitment to customer service by providing home service to resolve the issue, showcasing the bank's dedication to meeting customer needs [2] Group 1 - The bank took immediate action by initiating a special customer service emergency plan to assist the elderly customer [1] - Two experienced staff members were dispatched to the customer's home with mobile office equipment to facilitate the service [1] - The staff provided professional and friendly service, ensuring the elderly customer understood the process and addressing his concerns [1] Group 2 - The incident reflects ICBC's principle of prioritizing customer needs and being flexible in service delivery [2] - The bank aims to enhance service quality and extend its reach to more customers, especially those requiring special care [2] - ICBC is committed to being a bank that is "warm and responsible" in its service to the community [2]