丰宁公司：绿色希冀打通“暖冬用电”前沿

Core Viewpoint - The company is enhancing its electric heating services in Fengning County to ensure residents have a warm winter, focusing on customer satisfaction and safety in electricity supply [1][2][3] Group 1: Service Improvement Initiatives - The company has implemented a "point-to-point" electricity inspection service in collaboration with local heating companies to ensure the safety of key facilities before the heating season [2] - A full-cycle guarantee mechanism has been established to manage the entire process of electric heating service, including training for frontline staff to improve communication and reduce complaints [2] - The company has introduced a "three services" system, which includes on-site inspections before installation, supervision during installation, and follow-up visits after installation to ensure safety and efficiency [2] Group 2: Customer Engagement and Satisfaction - As of now, the company has added 2,375 new electric heating users with a reported capacity of 35,625 kilowatts, demonstrating a proactive approach to clean heating [3] - The company has achieved a zero complaint rate related to electric heating services throughout the year, reflecting its commitment to quality service and customer satisfaction [3] - The company is actively working to shorten response times to customer requests, thereby enhancing its service reputation in the community [3]