Core Insights - The insurance industry in China is transitioning from a "post-event compensation" model to a "full-process risk management" approach, emphasizing proactive risk management and comprehensive service [1][2][6] - China Ping An has launched innovative insurance products, "Ping An Travel Safety Guardian Plan" and "Ping An 24 Global Guardian Plan," aimed at transforming insurance services from passive compensation to active risk management [1][5][6] Group 1: Industry Evolution - The insurance industry has evolved through several stages since the 1980s, moving from protecting property to wealth management, and now to a focus on risk management and social value creation [2] - The ultimate value of the insurance industry lies in its ability to meet social needs rather than merely focusing on scale or profit [2] Group 2: Product Innovations - "Ping An Travel" constructs a comprehensive service system covering prevention, rescue, compensation, and utilization, aiming to reduce risks from the outset [3][4] - "Ping An 24" offers a one-stop service for overseas travelers, including insurance coverage, medical rescue, and emergency assistance, with a focus on proactive risk management [5] Group 3: Performance Metrics - "Ping An Travel" has served 42.9 million customers and processed over 3,500 claims, showcasing its effective response mechanisms and resource integration [4] - "Ping An 24" has handled 426 overseas emergency rescue tasks with zero complaints, serving over 60,000 enterprises and 650,000 customers, with total compensation exceeding 220 million yuan [5]
引领保险服务新范式 平安产险为超4000万客户提供“防救赔用”全链条服务