突然闭店！拒不退款！杭州不少人措手不及：刚充了钱啊……

Core Viewpoint - The sudden closure of the "Wow Cool Planet" children's amusement center in Hangzhou has led to significant consumer dissatisfaction, particularly regarding unrefunded prepaid cards that many parents purchased without prior notice of the closure [1][6]. Group 1: Closure Announcement - The "Wow Cool Planet" amusement center announced its closure due to the expiration of its contract with the shopping mall on October 8, leaving many consumers with unused prepaid cards [1]. - Consumers reported that they were not notified about the closure and expressed frustration over the inability to use their prepaid cards, which cost 800 yuan for 50 visits [1][6]. Group 2: Refund Issues - One consumer reported having 32 unused visits left on their card, valued at 512 yuan, and was denied a refund based on the claim that the card had exceeded its one-year validity period [3]. - The store's staff initially promised no expiration on the card usage, but later cited the expiration as a reason for refusing refunds [3]. - The latest update from the store indicated that refunds would only be processed for cards registered within one year, while those over a year would not be eligible for refunds [3]. Group 3: Customer Service Challenges - Attempts to contact the official refund hotline were unsuccessful, as calls went unanswered [4]. - The customer service representative for the shopping mall stated that a designated spokesperson would handle inquiries related to the issue, but no further information was provided [4]. Group 4: Consumer Reactions - Many consumers took to social media to express their grievances, with some reporting that they had not received any notification about the closure [6][7]. - There is a general sentiment among consumers that they feel helpless in this situation, with some suggesting that caution should be exercised when purchasing prepaid cards [8][9]. Group 5: Consumer Advice - Recommendations for consumers include conducting thorough evaluations before purchasing prepaid cards, verifying the legitimacy of the business, and ensuring that written contracts are signed to clarify terms and conditions [10][11][12].