Core Points - The National Postal Service of China has criticized ZTO Express for non-compliance in its operational practices, highlighting issues such as poor service quality and inadequate protection of delivery personnel's rights [1] - ZTO Express has committed to addressing the regulatory concerns and making necessary improvements [2] Group 1 - The National Postal Service has pointed out that ZTO Express has been adjusting operational rules arbitrarily, leading to a decline in service quality and insufficient measures to protect the rights of delivery personnel [1] - The regulatory body has mandated ZTO Express to enhance its service quality, strengthen compliance in its operational framework, and ensure fair competition in the market [1] - ZTO Express has acknowledged the feedback from the regulatory authority and pledged to implement corrective actions to resolve the identified issues [2]
中通快递回应被国家邮政局约谈：切实整改问题