Core Insights - The State Post Bureau released the results of the 2025 Q3 express service satisfaction survey and timely delivery rate test, indicating improvements in customer satisfaction and delivery efficiency [1] Summary by Categories Satisfaction Survey Results - The overall public satisfaction score for express services in Q3 2025 was 85.0, an increase of 1.3 points year-on-year [1] - The brands with the highest satisfaction scores were SF Express and JD Express [1] - Regions with high satisfaction scores included Henan, Tianjin, Jiangsu, Beijing, Qinghai, and Hebei, all scoring above 86 [1] - Satisfaction scores for order services were 90.7 for unified customer service hotline orders and 87.7 for orders via courier phone, increasing by 4.3 and 2.1 points respectively [1] - Satisfaction scores for collection services were 87.9 for collection staff service and 86.4 for collection time, increasing by 3.5 and 2.3 points respectively [1] - Satisfaction scores for information query services were 85.7 for full information push and 86.2 for timely and accurate logistics information, increasing by 0.9 and 0.7 points respectively [1] Timeliness Test Results - The overall delivery time for express services in Q3 2025 was 51.32 hours, reduced by 2 hours year-on-year [1] - Breakdown of delivery times showed that the average time for the dispatch processing stage was 8.50 hours (up by 0.28 hours), transportation stage was 29.94 hours (down by 2.50 hours), arrival processing stage was 9.95 hours (up by 0.29 hours), and delivery stage was 2.94 hours (down by 0.06 hours) [1] - The 72-hour timely delivery rate was 86.47%, an increase of 2.08 percentage points year-on-year [1] - Brands with higher 72-hour timely delivery rates included Postal Express and SF Express [1]