Zhong Guo Xin Wen Wang·2025-10-29 02:33Core Insights - The core viewpoint of the article is that the satisfaction level of express delivery services in China has improved, with a reported score of 85.0 in Q3 2025, reflecting a year-on-year increase of 1.3 points [2]. Group 1: Customer Satisfaction - The public satisfaction score for express delivery services in Q3 2025 is 85.0, which is an increase of 1.3 points compared to the previous year [2]. - High-scoring brands in public satisfaction include SF Express and JD Express [3]. - Regions with high satisfaction scores include Henan, Tianjin, Jiangsu, Beijing, Qinghai, and Hebei, all scoring above 86 [4]. - Satisfaction scores for various service aspects include: - Order service satisfaction for unified customer service hotline and courier phone orders at 90.7 and 87.7, respectively, with increases of 4.3 and 2.1 points [4]. - Collection service satisfaction for couriers and collection time at 87.9 and 86.4, respectively, with increases of 3.5 and 2.3 points [4]. - Information query service satisfaction for full information push and timely logistics information at 85.7 and 86.2, respectively, with increases of 0.9 and 0.7 points [4]. Group 2: Delivery Timeliness - The overall delivery time for express services in Q3 2025 is 51.32 hours, which is a reduction of 2 hours year-on-year [5]. - Breakdown of delivery times includes: - Average processing time at the shipping origin is 8.50 hours, an increase of 0.28 hours [5]. - Average transportation time is 29.94 hours, a decrease of 2.50 hours [5]. - Average processing time at the destination is 9.95 hours, an increase of 0.29 hours [5]. - Average delivery time is 2.94 hours, a decrease of 0.06 hours [5]. - The 72-hour delivery success rate is 86.47%, which is an increase of 2.08 percentage points year-on-year [6]. - Brands with high 72-hour delivery success rates include Postal Express and SF Express [7].