三大运营商回应办eSIM难

Core Viewpoint - The recent surge in complaints regarding eSIM services has led to confusion among users, with major telecom operators clarifying that risk alerts are not directly related to the eSIM process [1] Group 1: User Complaints and Responses - Users reported issues with eSIM services, including restrictions on phone functionalities and receiving high-risk card number alerts from China Telecom and China Mobile [1] - The three major telecom operators stated that these risk alerts are not associated with the eSIM service itself [1] Group 2: Reasons for Risk Alerts - China Mobile explained that risk notifications may be triggered by factors such as prolonged inactivity of the number, making numerous calls in a short period, or frequently changing devices [1] - China Telecom indicated that eSIM is merely a communication service without any special monitoring policies, and the reasons for alerts need to be analyzed based on individual usage patterns [1] Group 3: Additional Factors Influencing Alerts - China Mobile added that users receiving such alerts might have multiple registered numbers or previous issues like unpaid bills that could lead to triggering the system's risk control notifications when applying for new numbers [1]