Core Insights - The Ministry of Industry and Information Technology has reported on the telecom service quality for Q3 2025, highlighting significant actions taken to improve user experience and service standards [1] Group 1: User Account Management - The initiative to facilitate the unbinding of historical internet application accounts has been advanced, covering over 230 mainstream applications and processing more than 260 million unbinding requests [1] Group 2: APP Quality Control - A total of 47 batches of technical tests on apps were conducted, resulting in the rectification of 1,970 apps, public notification of 203 apps, and the removal of 76 apps from platforms [1] Group 3: Customer Service Evaluation - Third-party evaluations of customer service hotlines for key internet companies revealed that Sogou Browser and Dida Chuxing did not provide human customer service, while iQIYI, Zhuanzhuan, and Sohu News had human customer service that was unreachable [1] - Among 178 internet companies on the access platform, three companies—Duodian, Suixingfu, and Hupu—exhibited low complaint handling timeliness [1]
三季度电信服务通告：下架APP76款、“一键解绑”超2.6亿次
Feng Huang Wang·2025-10-29 06:34