人工客服无法接通，工信部出手了：多个平台被“点名”！

Core Viewpoint - The Ministry of Industry and Information Technology (MIIT) has released a notice regarding the quality of telecommunications services in the third quarter of 2025, highlighting issues with customer service hotlines of several key internet companies [1] Group 1: Customer Service Issues - Third-party assessments revealed that Sogou Browser and Dida Chuxing did not provide human customer service, while iQIYI, Zhuanzhuan, and Sohu News had human customer service lines that were unreachable [2] - Zhuanzhuan, a platform focused on second-hand goods transactions, has received significant complaints regarding the inaccessibility of human customer service, with 2,525 complaints mentioning "Zhuanzhuan human customer service" on the Sina Black Cat Complaint platform [2][4] - Users reported severe issues, such as being unable to contact customer service for refunds and account unblocking, leading to frustrations and unresolved problems [4] Group 2: Previous Concerns and Trends - The MIIT had previously noted similar customer service accessibility issues in its second-quarter report for 2025, mentioning platforms like Haokan Video, Hello, NetEase Cloud Music, and Youku Video [4] - Service-related complaints accounted for 42.1% of total telecommunications user complaints in the third quarter of 2025, while fee-related complaints made up 37.3% and marketing-related complaints constituted 10.1% [4][6]