AI, Hybrid CX Models Strengthen Australian Contact Centers

Core Insights - Companies in Australia are increasingly adopting AI-enabled and hybrid contact center models to enhance efficiency, compliance, and customer experience [1] Group 1 - The adoption of AI technologies in contact centers is aimed at improving operational efficiency [1] - Hybrid models are being implemented to ensure better compliance with regulations [1] - Enhancements in customer experience are a primary driver for the integration of AI in contact centers [1]