Zhong Guo Zheng Quan Bao·2025-10-30 04:29Core Viewpoint - Minsheng Bank has optimized its small and micro enterprise guarantee letter services to enhance customer experience and support the growth of small businesses in China [1][4]. Group 1: Service Efficiency - Minsheng Bank has implemented an all-online application process for guarantee letters, allowing small enterprises to apply without visiting a branch [2][4]. - The average processing time for guarantee letters has been reduced to within one working day, with urgent requests being completed in as little as half a day [5]. Group 2: Customer Support - Dedicated customer managers provide comprehensive support, including material preparation guidance and real-time answers to queries through a service group [4][5]. - The bank's proactive approach includes pre-auditing required documents to prevent delays in processing [2][4]. Group 3: Customer Experience - Customers have expressed satisfaction with the speed and efficiency of the service, highlighting the bank's understanding of industry needs and the clarity provided regarding contract details [3][5]. - The personalized service and quick turnaround have led to positive feedback from small business owners, reinforcing their trust in Minsheng Bank for future financial needs [5].