市场监管总局：不断提高消费便利度、舒适度、满意度

Core Viewpoint - The National Market Supervision Administration is enhancing consumer protection through the release of new national standards aimed at creating a trustworthy, fair, convenient, and safe consumption environment [1][2]. Group 1: Consumer Information Rights - The administration is systematically advancing the revision and upgrade of national standards for consumer product instructions, with recent updates for toys and furniture that include requirements for material disclosure and maintenance information [1]. - New formats for product instructions, such as QR codes and website links, are being introduced to meet e-commerce and environmental needs [1]. - Ongoing revisions are being organized for various product categories, ensuring consumers can clearly understand product information and use products correctly [1]. Group 2: Enhancing Consumer Experience - Four national standards have been released to improve service quality and protect consumer rights, particularly for vulnerable consumers, covering service design, user experience, service evaluation, and complaint handling [2]. - Upcoming standards will focus on consumer experience centers and service in commercial areas to create a safe and reassuring consumption environment [2]. Group 3: Consumer Privacy Protection - A national standard has been established based on ISO international standards to address consumer privacy protection throughout the product and service lifecycle, providing guidelines for design, production, purchase, and use [2]. - An application case standard for consumer privacy protection in typical scenarios, such as online retail and smart locks, will be released soon [2]. Group 4: Continuous Improvement of Standards - The administration will continue to enhance the consumer protection standards system and increase efforts in developing national standards for consumer rights protection services and consumption environment evaluations [2].