银川机器人协同智能供电营业厅上线

Core Insights - The introduction of the "Artificial Intelligence + Power Supply Service + Intelligent Team" model by the State Grid Yinchuan Power Supply Company marks a significant advancement in smart electricity service for citizens [1][2] Group 1: Smart Service Implementation - The smart power supply hall features a division into service areas, including handling, payment, waiting, and display zones, equipped with four intelligent service robots [1] - The robots consist of one "robot team leader" and three functional robots, utilizing AI technology and collaborative algorithms for task allocation and role setting [1][2] Group 2: Enhanced Customer Experience - Customers can complete various tasks such as bill payment, service handling, and bill printing through the robot interface, benefiting from an "intelligent assistant" service [1] - The average waiting time for customers has been reduced by 10 minutes due to the effective operation of the intelligent service robots [2] Group 3: Robot Coordination and Functionality - The robots are designed for clear division of labor and efficient collaboration, with the team leader managing support during busy times and guiding customers to human counters for complex tasks [2] - The robots are equipped with advanced technologies like voice recognition, synthesis, and natural language understanding, tailored for the power supply hall environment [2]