张兴海：把关怀做到心坎里问界以温暖服务守护用户每一程

Core Insights - The chairman of Seres Group, Zhang Xinghai, emphasizes the company's commitment to customer service and satisfaction during a recent visit to a user center in Shiyan, Hubei [1] - The total delivery of the AITO brand has surpassed 800,000 units, setting a record for the fastest delivery in the Chinese luxury electric vehicle market [3] - AITO's service network includes over 400 user centers and more than 700 experience centers across 220 cities, showcasing a robust and responsive service infrastructure [5] Delivery Performance - AITO's M9 model has achieved over 250,000 deliveries in 21 months, setting a new record for vehicles in the 500,000-unit category [3] - The M8 model, launched just five months ago, has surpassed 100,000 deliveries, leading the 400,000-unit market segment [3] - The newly launched M7 model has delivered over 20,000 units within 36 days of its release [3] Customer Service Initiatives - AITO's motto "Wherever the users are, the service follows" reflects its dedication to customer support [5] - AITO service managers have demonstrated quick response times in emergency situations, such as assisting a M7 owner involved in a serious accident and ensuring full insurance compensation [6] - In another instance, AITO service managers provided immediate assistance to a M7 owner stranded on a bridge, showcasing the company's commitment to customer care by facilitating urgent delivery needs [8] Brand Positioning - AITO aims to redefine "new luxury" service standards by prioritizing user experience and establishing a service model that combines efficiency with empathy [8] - The company's approach highlights the growing strength of "Chinese intelligent manufacturing" in the automotive industry, setting a new benchmark for service quality [8]