Core Points - A heartfelt story emerged from China Construction Bank's Changsha Huda branch, where staff assisted a nonagenarian living in Canada with the complex process of losing and replacing a social security card [1][2] - The bank's proactive approach included establishing a special coordination mechanism and maintaining communication with various parties involved, showcasing their commitment to customer service [1][2] Group 1 - The bank received a request from a customer whose elderly father in Canada lost his social security card and forgot the password, preventing him from accessing his pension [1] - The branch prioritized this case and initiated a specialized service process, demonstrating a customer-centric approach [2] - Staff utilized multiple communication methods, including face-to-face meetings, phone calls, and video conferencing, to guide the customer through the necessary steps [1] Group 2 - The bank's efforts resulted in the successful completion of the social security card loss report, account closure, new card application, and activation [1] - The experience provided practical insights for the bank in addressing the financial service needs arising from an aging population and increased mobility [2] - The elderly customer expressed gratitude through a video call, highlighting the warmth and support felt from their home country [1]
跨越山海送服务，建行温暖“零时差”