Air Canada Named North American Winner for Employee Experience Strategy at the Customer Centricity World Series Awards

Core Insights - Air Canada was awarded the North American Winner for Employee Experience Strategy at the sixth annual ARCET Global Customer Centricity World Series Awards, recognized for its "Care & Class" initiative [1][3] - The "Care & Class" initiative aims to enhance personal care in customer travel experiences, leading to improvements in employee engagement and customer satisfaction [4] Company Overview - Air Canada is the largest airline in Canada and a founding member of Star Alliance, serving over 180 airports globally [7] - The airline's Aeroplan program is the premier travel loyalty program in Canada, allowing members to earn or redeem points with a vast network of airline partners [8] - Air Canada aims for net-zero greenhouse gas emissions by 2050 as part of its climate-related ambitions [8] Awards and Recognition - The Customer Centricity World Series Awards celebrate organizations that excel in customer and employee experiences, with winners selected by over 150 independent expert judges [6] - The awards recognize both global and regional winners across various regions, including North America, Europe, and Asia Pacific [6]