四川成都出台共享充电宝行业自律公约

Core Points - Chengdu has introduced a self-regulatory convention for the shared power bank industry to address consumer complaints regarding "opaque pricing," "difficult returns," and "aging equipment" [1][2] - Eight major companies, including Meituan, Monster, and Street Electric, have signed the convention, which aims to enhance industry standards and consumer protection [1][2] Summary by Sections Industry Standards - The convention outlines seven dimensions to establish industry standards, focusing on core consumer disputes [1] - It mandates clear disclosure of pricing, billing methods, daily caps, and deposit policies on rental pages and devices to eliminate "ambiguous charges" [1][2] Consumer Rights - The convention stipulates that power banks must have at least 50% battery charge at the time of rental, with any exceptions needing to be clearly communicated beforehand [2] - It requires sufficient space in cabinets for returns, and if users cannot return due to non-user-related reasons, billing must be paused immediately [2] Service Quality Control - Companies are required to provide customer service contact information on devices and official pages, ensuring complaints are addressed within 48 hours [2] - Equipment must undergo sampling tests before release, with regular inspections to prevent aging or damaged devices from entering the market [2] Accountability and Compliance - The convention clarifies the responsibilities of brands, partners, and operators, eliminating "unfair clauses" that shift liability from companies to consumers [2] - The Chengdu Consumer Protection Committee will oversee the implementation of the convention and conduct regular evaluations to ensure compliance [2] Consumer Experience Improvement - The implementation of the convention is expected to enhance the emergency charging experience for consumers, contributing to improved public satisfaction and safety [2]