UPDATE -- Air Canada Named North American Winner for Employee Experience Strategy at the Customer Centricity World Series Awards

Core Insights - Air Canada was awarded the North American Winner for Employee Experience Strategy at the sixth annual ARCET Global Customer Centricity World Series Awards, recognizing its "Care & Class" initiative [1][3] Group 1: Awards and Recognition - The ARCET Global Customer Centricity World Series Awards celebrate companies for superior customer and employee experiences, with Air Canada being recognized for its innovative approach [1][6] - The awards program includes regional winners from various global regions, highlighting the best customer experience stories [6] Group 2: Company Initiatives - Air Canada's "Care & Class" initiative aims to enhance personal care in customer travel experiences, leading to significant improvements in employee engagement and customer satisfaction [4] - The initiative empowers employees to provide better service, especially in challenging situations, and creates memorable moments for customers even during smooth operations [4] Group 3: Company Overview - Air Canada is the largest airline in Canada and a founding member of Star Alliance, serving over 180 airports globally [7] - The airline's Aeroplan program is a leading travel loyalty program, allowing members to earn or redeem points with a vast network of airline partners [8] - Air Canada has set a long-term goal of achieving net-zero greenhouse gas emissions by 2050, reflecting its commitment to sustainability [8]