NOW Q3 Earnings Beat Estimates, Revenues Rise Y/Y, Shares Rise

Core Insights - ServiceNow (NOW) reported third-quarter 2025 adjusted earnings of $4.82 per share, exceeding the Zacks Consensus Estimate by 14.49% and reflecting a year-over-year increase of 29.6% [1][9] - Revenues reached $3.41 billion, surpassing the consensus mark by 1.66% and showing a year-over-year growth of 21.7% [1][9] Revenue Breakdown - Subscription revenues improved by 21.5% year over year to $3.3 billion, with a constant currency increase of 20.5% to $3.27 billion [2] - Professional services and other revenues rose by 31% year over year to $108 million, with a constant currency increase of 29.5% to $107 million [2] Performance Obligations - Current remaining performance obligations (cRPO) stood at $11.35 billion, up 21% year over year, and 20.5% on a constant currency basis [3] - Remaining performance obligations increased by 23% year over year to $24.3 billion on a constant currency basis [3] Client Expansion - ServiceNow secured 103 transactions over $1 million in net new annual contract value (ACV) during the third quarter, with 6 transactions exceeding $10 million [4] - The company expanded its customer base, reaching 553 customers with more than $5 million in ACV, and saw a greater than 20% increase in customers contributing $50 million or more year over year [4] Deal Highlights - Technology workflows accounted for 50 deals over $1 million, with significant contributions from ITSM, ITOM, ITAM, security, risk, CRM, and industry workflows [5] - Net new ACV in transportation and logistics industries grew over 90% year over year, with more than 50% growth in retail, hospitality, and education sectors [6] Operating Metrics - Non-GAAP gross margin was 80.9%, down 160 basis points year over year, while subscription gross margin was 83.2%, contracting 170 basis points [7] - Operating expenses as a percentage of revenues decreased by 360 basis points year over year to 60.5% [7] Profitability - Non-GAAP operating margin expanded by 230 basis points year over year to 33.5% [8] - Free cash flow rose to $592 million, with a free cash flow margin of 17.5%, up 50 basis points year over year [11] Balance Sheet - As of September 30, 2025, cash and cash equivalents and marketable securities totaled $5.41 billion, down from $6.13 billion as of June 30, 2025 [10] - Cash from operations was $813 million, compared to $716 million in the previous quarter [10] Future Guidance - For 2025, ServiceNow expects subscription revenues to be between $12.835 billion and $12.845 billion, indicating a 20.5% rise from 2024 [12] - The company anticipates non-GAAP subscription gross margin of 83.5% and non-GAAP operating margin of 31% for 2025 [12] - For Q4 2025, subscription revenues are projected between $3.42 billion and $3.43 billion, suggesting year-over-year growth of 19.5% [13]