双十一预售避坑指南：消费前先上黑猫投诉查口碑

Core Viewpoint - The article highlights the increasing consumer complaints during the Double Eleven shopping festival, focusing on issues such as deposit disputes, misleading pricing, and the sale of near-expiry products. Group 1: Pricing Issues - Price disputes have become a major source of consumer complaints, with reports of pre-sale items being priced higher than their in-stock counterparts [2][3] - Some platforms abruptly halt promotional activities, causing prices to increase significantly shortly after orders are placed [3] Group 2: Deposit Disputes - "No refund on deposits" has emerged as a common complaint during the Double Eleven period, with consumers facing difficulties in returning items due to complex rules set by merchants [4][5] - According to the Electronic Commerce Law of the People's Republic of China, merchants cannot withhold deposits if consumers have not breached the contract [6] Group 3: Product Quality Concerns - Consumers have raised concerns about purchasing "stock clearance" items that are close to their expiration dates, with some products having only nine months of usability left [8] - Merchants often refuse returns by claiming that products are still within their shelf life, making it difficult for consumers to assert their rights [9] Group 4: Consumer Warnings - Certain categories of products, particularly beauty and skincare items, are highlighted as being prone to issues such as near-expiry products and counterfeit claims [11] - Appliances often face complaints regarding delayed delivery and installation, as well as quality issues that complicate returns [11] Group 5: Consumer Protection Tools - The Black Cat Complaint platform is recommended as a tool for consumers to avoid pitfalls during the shopping festival [12] - Consumers are advised to check merchants' complaint histories and resolution rates before making purchases to ensure trustworthiness [14][15] Group 6: Practical Shopping Tips - Keeping screenshots of product details and chat records with customer service can help consumers protect their rights in case of disputes [16][17] - Understanding the price protection and return policies of different platforms can prevent unnecessary complications [18]