Xin Lang Ke Ji·2025-10-31 12:57Core Viewpoint - Meituan has launched a "block malicious users" feature in its delivery rider app, allowing riders to have equal rights as users in dealing with inappropriate behavior from customers [1] Group 1: Feature Implementation - The new feature enables riders to block users who exhibit inappropriate behavior, such as verbal abuse or unreasonable demands, thereby improving the work experience for riders [1] - The feature was piloted in multiple cities in September 2023, based on prior research and feedback from riders [1] Group 2: User Experience and Rights - Riders can submit evidence like recordings or chat logs to block a user for one year, with the option to block up to two users at a time [1] - The blocking period lasts for 365 days, after which it automatically expires, and riders can adjust their block list at any time [1] Group 3: System Adjustments - To ensure that user experience is not negatively impacted, the system will automatically match other riders to the blocked user’s orders [1] - Meituan will also implement various delivery modes and subsidies to maintain order fulfillment despite the blocking feature [1]