Zhong Jin Zai Xian·2025-10-31 12:56Core Points - JD.com has launched the "Warm Sun Elderly Assistance Public Welfare Action" in collaboration with the China Aging Development Foundation, focusing on upgrading products and services for the elderly in response to the aging society [1][9] - The initiative includes a donation of nearly 2 million yuan worth of elderly-friendly products, such as AI emotional companion robots and adult diapers, to support special elderly groups [1][9] - JD.com has expanded its elderly-friendly product offerings, with over 50,000 items across 87 categories and a year-on-year growth of over 100% in supply [1][9] Product and Service Development - JD.com has established a dedicated customer service team for seniors, providing 24/7 support and helping millions of elderly users with their consumption and daily life challenges [3] - The company has launched home nursing services covering 47 cities, with over 80% of the service recipients being elderly individuals [3] - JD.com has optimized its "Elderly Version" delivery service, featuring large fonts and a dedicated phone order option for seniors [3] Community Engagement and Events - JD.com plans to form a "Happy Elderly Volunteer Service Team" to promote systematic elderly assistance initiatives [5] - The company has organized various activities, including a live charity event on Double Ninth Festival, donating over one million yuan worth of goods to nursing homes [7] - A microfilm titled "Generational Connection" was produced to raise awareness and engage the community in elderly care [7] Strategic Collaboration - The partnership with the China Aging Development Foundation aims to leverage JD.com's logistics and technology to enhance the quality of life for the elderly [9] - Since the launch of the "Warm Sun Action" in 2021, JD.com has integrated elderly assistance into its corporate social responsibility strategy, focusing on a comprehensive support system for the elderly [9]