Core Viewpoint - The company is entering a new phase of development characterized by a shift to a "professional management team" model and a strategic focus on "digital intelligence, scenario-based services, globalization, and sustainable development" to transform from a home furnishing operator to a comprehensive industry digital service provider [1][2][3] Group 1: Company Development and Strategy - On October 29, the company held a strategic launch event in Beijing, announcing its transition to a new management model and strategic focus [1] - The company has a 26-year history, evolving from a pioneer in service commitments to a leading player with 399 stores nationwide, emphasizing standardized operations and digital transformation [2] - The company aims to optimize its organizational structure and focus on core business areas to strengthen its physical store operations [2] Group 2: Market Trends and Challenges - The home furnishing industry is undergoing a significant transformation driven by consumer upgrades, technological advancements, and intense market competition [3] - The market is shifting towards a "stock competition" model, with the renovation of existing homes projected to account for 44.4% of the home decoration market by 2024, up 5 percentage points from 2023 [3] - The smart home market is expected to grow to 651.56 billion yuan by 2025, with a compound annual growth rate (CAGR) of 16.32% from 2016 to 2025 [3] Group 3: Strategic Upgrades - The company has upgraded its four strategic pillars to "digital intelligence, scenario-based services, globalization, and sustainable development" [4][5] - The digital intelligence strategy includes platforms that streamline the design, selection, and delivery processes, enhancing the overall customer experience [4] - The company plans to create 50 lifestyle experience centers in major cities over the next three years to meet diverse consumer needs [4] Group 4: Service and Business Model Innovations - The company is addressing the challenges of high vacancy rates and competition by enhancing its service offerings and introducing the "Hundred Rivers Plan," which allows for dynamic rent adjustments based on traffic [6] - The new service system includes a unified cash register and several customer-centric services, such as a three-year warranty and a price guarantee [6] - The company emphasizes the importance of trust and collaboration with partners and consumers, showcasing its commitment to customer value [6][7] Group 5: Industry Impact and Future Outlook - The company's strategic upgrades are not only aimed at its own growth but also at fostering a healthier industry ecosystem [7] - The company is committed to maintaining a customer-first approach and building a symbiotic ecosystem with partners [7]
居然之家以“传承·创新”破局存量竞争时代——战略升级,打造家居行业共生新生态