赤身大汉夜闯客房吓坏夫妻，希尔顿回应：已和解，将进一步完善安全管理流程｜贵圈

Core Points - A serious incident occurred at the Suzhou Wujiang Hilton Garden Inn where a stranger entered a guest's room due to a hotel front desk error in operating the room card [1] - The hotel management acknowledged the mistake and stated that they have taken measures to improve safety protocols and guest experience following the incident [1] Summary by Sections Incident Details - On October 28, at 1:32 AM, a guest reported that a naked stranger entered their room, which was later confirmed to be a result of a front desk error in issuing the room card [1] - The guest expressed strong anger, highlighting that the room's door lock was faulty, which contributed to the incident [1] Hotel Response - The hotel staff confirmed the incident was due to a guest mistakenly entering the wrong room and stated that they promptly apologized and accommodated the affected guests [1] - The hotel has completed a thorough inspection of all room lock systems, optimized communication systems, and enhanced night security patrols and staff training to improve safety management processes [1]