Xin Lang Cai Jing·2025-11-04 08:05Core Viewpoint - A consumer reported that their child's smartwatch, which uses a secondary SIM card from China Telecom, was unexpectedly deactivated, leading to concerns about the child's safety and communication issues [1][3]. Group 1: Incident Description - The consumer, Mr. Zhang, activated a secondary SIM card for his child's smartwatch in late August, primarily for location tracking and communication [3]. - On October 15, Mr. Zhang discovered that the smartwatch could not display location data and was unable to make calls due to the SIM card being deactivated [3][4]. - Initial customer service responses suggested the deactivation was due to inactivity, despite the SIM card being used daily for communication [4]. Group 2: Customer Service Response - China Telecom's customer service indicated that the deactivation might be due to violations of network security regulations, but they could not provide specific reasons for the deactivation [5][6]. - The customer service representative mentioned that the deactivation notice would only be sent to the deactivated number, not the primary account holder [6]. - Multiple users have reported similar issues with their children's smartwatch SIM cards being deactivated without clear explanations, raising concerns about safety and communication [5][6]. Group 3: User Experiences - Another user, Ms. Li, experienced a similar issue where her child's smartwatch SIM card was deactivated during a trip, leading to a dangerous situation where she lost contact with her child [5]. - Ms. Li was also informed that the deactivation was due to network security violations and was required to return to the original service location to reactivate the SIM card, which was inconvenient [5].