Core Viewpoint - The "Optimizing Consumption Environment Month" in Nanjing aims to enhance consumer confidence and promote a better consumption environment through various initiatives and activities [1][9]. Group 1: Initiatives and Activities - Nanjing will conduct a series of activities focusing on consumer rights protection, corporate integrity training, and consumer experience during the "Optimizing Consumption Environment Month" [1]. - The city has implemented measures such as a seven-day no-reason return policy for offline stores, cross-store return commitments, and online dispute resolution mechanisms to enhance consumer trust [3]. Group 2: Best Practices and Case Studies - Five representatives from different sectors shared their experiences in implementing "safe consumption" practices, providing a replicable model for other industries [4]. - Notable practices include a "1+1 safety model" for escape rooms, a micro-court for tourism disputes, and remote monitoring for food safety in online dining [4]. Group 3: Consumer Engagement and Feedback - A new team of "Consumption Environment Observers" has been established to gather consumer feedback and supervise product quality, enhancing the role of consumers in maintaining a safe consumption environment [6]. - The team consists of diverse members, including media personnel and students, tasked with collecting real feedback and promoting quality merchant cases [6]. Group 4: Case Collection and Future Directions - The launch of the "Best Practices in Safe Consumption" initiative aims to gather innovative service practices and regulatory innovations in consumer dispute resolution [7]. - The focus for 2025 includes themes like first-store economy, sustainable practices, and proactive dispute management [7]. Group 5: Collaborative Efforts - Industry associations have jointly initiated a "Safe Consumption" pledge to reinforce self-regulation within the consumption environment [9]. - Several companies have been recognized for their commitment to quick online dispute resolution, enhancing consumer rights protection [9].