1GLOBAL Partners with RADCOM for AI-Driven Assurance To Elevate Global Customer Experiences

Core Insights - RADCOM Ltd. has signed a multi-year agreement with 1GLOBAL to deploy RADCOM ACE, an AI-powered assurance solution aimed at optimizing network operations and enhancing customer experiences across Europe, North America, and Asia, supporting over 43 million connections [1][2]. Company Overview - RADCOM is a leading provider of advanced, intelligent assurance solutions with integrated AI Operations (AIOps) capabilities, focusing on improving customer experiences through its flagship platform, RADCOM ACE [4][5]. - 1GLOBAL is a technology-driven global mobile communications provider, serving over 43 million devices globally and generating over US$100 million in revenue for the full year 2024, positioning itself as a profitable business with significant cash flows [7][8]. Partnership Details - The partnership with RADCOM will enable 1GLOBAL to enhance its service quality and customer experiences through next-generation, AI-driven assurance, leveraging RADCOM's cloud-native platform for faster and more flexible network monitoring [2][3]. - RADCOM ACE will provide 1GLOBAL with a comprehensive, scalable, and flexible assurance solution that adapts to network growth and rising traffic demands, incorporating advanced capabilities such as AI-driven anomaly detection and deep analysis of voice and data traffic [3][4]. Technological Advancements - RADCOM ACE features patented load-balancing technology and is designed to maximize efficiency by processing only the most relevant data, significantly reducing data volumes while maintaining full visibility [2][3]. - The solution supports full IP Multimedia Subsystem (IMS)/Voice over Long-Term Evolution (VoLTE) and 4G/5G data monitoring, ensuring precise troubleshooting across all required protocols [3].