WestCX Launches Engage: Real-Time AI That Speaks, Listens, and Learns Across Every Patient Interaction

Core Insights - WestCX has launched Engage, an AI-native engagement platform that integrates Engage, LinguaAI, and Journey Insights to enhance patient experiences in healthcare organizations [1][8] - The platform aims to improve patient satisfaction, reduce missed appointments, and ensure equitable access to care [1][8] Engage Platform - Engage features streaming Speech-to-Speech AI, enabling natural and compliant patient communication [2] - It automates core functions such as appointment scheduling, insurance verification, payments, and medication reminders [3] LinguaAI - LinguaAI supports over 100 languages in real time, promoting accessibility and inclusion for Limited English Proficiency (LEP) populations [5] - It ensures high-quality care through context-aware conversations that reflect empathy [5] Journey Insights - Journey Insights captures and analyzes patient interactions to identify friction points and benchmark performance [6] - It predicts next best actions to enhance satisfaction and care outcomes [6] Operational Impact - The integration of these solutions is expected to reduce patient no-shows by approximately 20-35%, allowing organizations to recapture revenue [8] - The platform integrates seamlessly with existing EHR and CRM systems, enabling personalized care journeys [8] Compliance and Security - Engage ensures that all conversations are secure and compliant with HITRUST, HIPAA, SOC 2, and PCI standards [8]