南京市优化消费环境月活动启动

Core Viewpoint - The event "New Scene, Nanjing Rest Assured" aims to enhance the consumer environment in Nanjing, aligning with the "Three-Year Action Plan for Optimizing the Consumer Environment (2025-2027)" and addressing citizens' needs for a better quality of life [1][2]. Group 1: Consumer Environment Initiatives - The establishment of the "Nanjing Consumer Environment Observers" team, consisting of diverse members such as media reporters and students, is intended to shift the focus from government-led initiatives to community-driven efforts in ensuring consumer safety and quality [1][2]. - The launch of the first "Rest Assured Consumption Theme Scene" at McDonald's Xuanwu Lake restaurant aims to provide citizens with a tangible experience of a safe consumption environment [1]. Group 2: Case Collection and Industry Collaboration - The 2025 collection of excellent consumption cases focuses on new directions in Nanjing's consumption, including service innovations in first-store and first-release economies, sustainable practices, and regulatory innovations for resolving consumer disputes [2]. - Six industry associations have jointly initiated a "Rest Assured Consumption" advocacy to promote self-regulation within industries, enhancing the overall consumer environment [2]. Group 3: Consumer Rights and Protections - Nanjing has implemented various measures such as seven-day no-reason returns, online dispute resolution, and the establishment of 593 consumer rights service stations to create a favorable consumption environment [3]. - The city has trained 711 companies in online dispute resolution mechanisms, facilitating efficient consumer rights protection [3]. Group 4: Future Plans and Goals - Nanjing plans to conduct a series of activities over the next month focused on consumer rights promotion, business integrity training, and enhancing consumer experiences, aiming to improve the overall consumer environment [3]. - The initiative seeks to activate consumer vitality and strengthen the foundation of citizens' livelihoods, contributing to the development of an international consumer center city [3].