Huan Qiu Wang·2025-11-05 09:09Core Insights - The event highlighted Haier Smart Home's recognition for its innovative customer service practices, winning three awards, making it the most awarded company in the home appliance industry [1][5] - Haier Smart Home's service innovation focuses on three dimensions: proactive service, scenario-based upgrades, and ecological extension, which received high praise from industry leaders and experts [3][5] Group 1: Awards and Recognition - The 2025 Consumer Responsibility Dialogue Conference recognized Haier Smart Home's case "Creating the Best User Experience to Protect Consumer Rights" as a typical example of customer service innovation [1] - Two service professionals from Haier, Zhong Jianfeng and Chen Jianhua, were honored as "Typical Customer Service Figures" for their exemplary service [1][5] Group 2: Service Innovation Practices - Haier Smart Home is transitioning towards a full-process best experience service strategy, leveraging IoT big data platforms for real-time monitoring and remote problem resolution [3][5] - The company introduced micro-modification services to address installation challenges in older residential areas, enhancing customer satisfaction [3] - Haier's Quantum Store model extends service offerings beyond traditional appliance installation and repair to include home cleaning and electrical renovations [3][5] Group 3: Service Philosophy and Future Plans - The company maintains a service philosophy of "Sincerity Forever," aiming to create the best user experience through dedicated service teams [5] - Haier Smart Home plans to continue innovating its full-process best experience service system, enhancing service quality and expanding service boundaries through technology and model innovation [5]