TeamViewer reports rapid customer adoption of its Al offering

Core Insights - TeamViewer has reported significant adoption of its AI offering, with over 270,000 IT support sessions summarized in just three months since its launch [1][7] - The number of session summaries increased fourfold from the previous three months, indicating strong growth in usage [1][7] - Customers utilizing TeamViewer AI have experienced efficiency gains, saving 5-10 minutes of documentation work per IT ticket and achieving up to 25% faster issue resolution [1][2][7] Adoption Metrics - Approximately 10,000 customers have opted to use TeamViewer's AI features, with a 60% increase in active users from September to October 2025 [2][7] - Active users of TeamViewer AI grew by 400% from July to October 2025, showcasing rapid adoption [2][7] Company Positioning - TeamViewer is positioned as a leader in secure remote connectivity and Digital Employee Experience (DEX) management, leveraging proprietary data to enhance its AI capabilities [3][4] - The company has over 645,000 paying customers and facilitates more than 1 billion remote connections annually, providing a robust foundation for its AI initiatives [3][7] Future Developments - TeamViewer plans to showcase its complete AI offering, including innovations around autonomous AI agents for IT support, at the upcoming Microsoft Ignite conference [4] - The integration of real-time auto-remediation capabilities is part of TeamViewer's strategy to evolve its core business towards proactive and autonomous IT support [4]