让服务跑在诉求前 江阴税务构建“未诉先服”模式

Core Insights - The Jiangyin Taxation Bureau has shifted from a passive service model to an active one, identifying and assisting companies eligible for tax credit restoration without them needing to apply first [2][3] - The bureau has implemented a proactive approach to enhance tax services, including early reminders and guidance for new businesses and ongoing support for existing ones [2][3] Group 1 - Jiangyin Taxation Bureau discovered an anomaly where a company was incorrectly classified as a D-level taxpayer due to a misassociation with an external entity [1] - After clarifying the facts and gathering evidence, the bureau successfully facilitated the tax credit restoration for the company [1] - The proactive service model has led to the issuance of 636 reminders and assistance for 35 companies in handling D-level credit restoration [2] Group 2 - The bureau has developed resources such as the "High-Frequency Declaration Items List for Individual Businesses" and the "Micro-Service Manual for Small Enterprises" to assist weaker tax-paying groups [3] - There has been a 15% decrease in business consultation requests from small enterprises, indicating improved tax compliance capabilities [3] - The bureau's initiatives reflect a commitment to enhancing the overall business environment and supporting enterprise development [2][3]