冬季消费陷阱多？这份“投诉地图”请收好

Core Viewpoint - The article highlights the challenges consumers face during winter shopping and travel, emphasizing the importance of consumer protection channels like the national 12315 hotline and platforms like Black Cat Complaints to resolve issues effectively [1][2][3][4][5][6]. Group 1: Consumer Protection Channels - The national 12315 hotline serves as a reliable complaint channel for consumers facing issues with winter purchases, such as defective heating products or service disputes in the tourism sector [2][3]. - Black Cat Complaints is positioned as a solution for e-commerce and travel-related disputes, allowing consumers to report issues like false advertising or service discrepancies easily through various digital platforms [3][4]. - Consumer Protection services offer support for unique winter consumption scenarios, such as health services and holiday shopping, ensuring that consumers can report issues like substandard service or product quality [4][5]. Group 2: Industry Associations and Media Role - Industry associations, such as the China Ski Association, play a crucial role in mediating disputes specific to their sectors, ensuring safety and fair pricing in winter sports [5][6]. - Media coverage can significantly influence the resolution of consumer complaints by exposing issues to the public, thereby applying pressure on businesses to rectify problems [6].