国网滦南县供电公司：强化台区经理责任监督

Core Viewpoint - The State Grid Luan County Power Supply Company is enhancing the accountability of local power supply managers and improving service quality through a comprehensive inspection of service card postings and manager performance [1] Group 1: Inspection and Supervision - The company conducted a verification of service card postings at the Anping community's No. 4 public transformer station on November 3 [1] - The inspection involved both overt and covert methods, assessing the performance of 91 local power supply managers across 8 supply stations [1] - The supervisory team engaged with customers through random sampling and site visits to identify any misconduct by managers and to evaluate the effectiveness of service cards in addressing customer inquiries and repair requests [1] Group 2: Service Improvement Initiatives - The company aims to deepen the understanding of customer feedback on power supply services and to address issues of inaction, slow response, and misconduct in service delivery [1] - Future efforts will focus on optimizing the supervision model, innovating monitoring methods, and enhancing the education and daily oversight of local managers [1] - The goal is to increase customer satisfaction and trust in power supply services, thereby fostering a harmonious power supply environment [1]