Jiang Nan Shi Bao·2025-11-06 07:45Core Insights - The article highlights the increasing internationalization of Nantong, leading to a rise in foreign personnel studying and working in the area, which has prompted local banks to enhance their services for this demographic [1][2] Group 1: Service Innovations - Nantong Chengshan Road Branch has introduced a "Four Have" service initiative to cater to the financial needs of foreign clients, significantly improving their service experience and satisfaction [1][2] - The branch has established a green channel for account opening, minimizing unnecessary documentation and ensuring a streamlined process where clients can complete their transactions in one visit [1][2] - Foreign currency exchange services have been expanded to include ten types of currencies, with an emphasis on online appointment functionalities that allow clients to complete transactions within five minutes upon arrival [1][2] Group 2: Professional Support - The branch has equipped itself with professional financial managers to provide in-depth financial consulting services, helping foreign clients navigate local financial regulations and products [2] - Language barriers are addressed by ensuring staff members are fluent in English, and providing bilingual signage and documentation to facilitate clear communication [2] - The "Four Have" service measures effectively tackle key pain points for foreign clients, such as difficulties in account opening, slow currency exchange, lack of consultation, and communication challenges [2] Group 3: Commitment to Service Excellence - The bank is committed to a "customer-first" philosophy, aiming to continuously enhance service quality and create a more convenient and friendly financial environment for foreign residents in Nantong [2] - The initiative is part of a broader strategy to improve the international business environment in Nantong, reinforcing the bank's reputation in cross-border financial services [2]