PostFinance Strengthens Fraud Protection and Customer Communications with FICO Technology

Core Insights - PostFinance, Switzerland's leading digital bank, is enhancing its fraud protection and customer communication by expanding its partnership with FICO, utilizing FICO® Falcon® Fraud Manager and FICO® Customer Communication Services [1][2][3] Company Overview - PostFinance serves approximately 2.4 million customers in Switzerland and processes around 4 million transactions daily, with a total transaction value of CHF 5.9 billion [2] - The bank's debit cards account for an estimated one-third of all debit card transactions in Switzerland, both domestically and internationally [2] Technology and Solutions - FICO Falcon Fraud Manager employs artificial intelligence and is backed by over 100 patents in fraud detection, protecting more than 4 billion payment cards globally [2][4] - The partnership aims to provide instant communication with customers when fraud is suspected, thereby improving customer experience and protection [2][3] Strategic Importance - This expansion supports PostFinance's digital transformation and reinforces its leadership in electronic banking, particularly through its e-finance portal [2][3] - The collaboration reflects PostFinance's commitment to exceeding customer expectations in fraud protection and communication [2][3]