LivePerson(US:LPSN) Prnewswire·2025-11-06 15:00Core Insights - LivePerson has launched the Conversation Simulator, a platform designed to test, train, and analyze AI and human agents in a risk-free environment, addressing key barriers to generative AI (GenAI) adoption such as accuracy, compliance, and risk [1][2][3] Group 1: Product Features and Benefits - The Conversation Simulator allows brands to validate AI before customer interactions, making generative AI more predictable and measurable for enterprise use [3][4] - It employs synthetic customers to mimic real behaviors, helping to identify risks, test performance, and ensure compliance with brand standards [3][4] - The platform aims to transform AI deployment from a leap of faith into a repeatable, proven process, addressing challenges that often stall AI programs at the pilot stage [4] Group 2: Market Reception and Use Cases - Early adopters like Telstra, Australia's leading telecom provider, are already utilizing the Conversation Simulator and reporting positive results [3] - The platform is vendor-agnostic, serving as a comprehensive testing and governance tool for a brand's entire conversational ecosystem [3] Group 3: Operational Efficiency - The Conversation Simulator automates training for human agents, significantly reducing onboarding time from weeks to hours by using real-world scenarios [8] - It continuously monitors AI and agent performance to ensure compliance with evolving regulations, such as the EU AI Act [8]