Commerce.com Sees AI Agents Driving a New Era in Digital Commerce

Core Insights - Commerce.com, formerly known as BigCommerce, is focusing on AI-driven products to enhance its eCommerce platform and reported $86 million in Q3 revenue, aligning with guidance [3][8] - The company is launching new tools and partnerships, including Feedonomics Surface and PayPal-powered payments, to expand monetization and improve customer retention [1][7] Financial Performance - Annual recurring revenue reached $356 million, a 2% increase year-over-year, with 76% derived from enterprise clients whose average revenue per account rose 7% to $46,800 [7] - For Q4, Commerce.com anticipates revenue between $87.8 million and $92.8 million [8] AI and Market Strategy - CEO Travis Hess emphasized that AI is transforming how customers discover and purchase products, with a shift towards intelligent, agentic commerce [4][10] - The company is leveraging partnerships with major platforms like PayPal, Shopify, and Microsoft to enhance its data management and payment capabilities [5][6] Product Development - The introduction of Feedonomics Surface allows merchants to optimize product feeds across platforms like Google and Meta directly from their control panels [6] - The Makeswift tool enables marketers to create AI-optimized site experiences without coding, further enhancing user engagement [5] Market Trends - Demand trends are strongest around AI readiness and data strategy, with significant interest from large brand manufacturers and retailers in AI-readiness programs ahead of the holiday season [9]