Core Insights - Meituan has fully integrated its AI management assistant "Smart Manager" into all partnered dining establishments across the country, enhancing merchant services with a "Zero Threshold AI" initiative aimed at helping novice merchants quickly adopt AI tools [1][6] - The "Smart Manager" has already served over one million dining outlets during its pilot phase, with 30,000 restaurants engaging with the AI weekly, focusing on key concerns such as increasing customer spending and addressing customer feedback [1][4] Group 1 - The "Smart Manager" offers free AI operational diagnostics to merchants, providing a comprehensive assessment of their dining operations and generating daily insights on the top three areas for optimization [4][5] - The AI toolset includes features for designing promotional materials, automating customer feedback responses, and creating tailored meal packages based on customer preferences and sales data [5][6] - A restaurant manager reported a significant reduction in time spent on customer feedback analysis, from one hour to just ten seconds, showcasing the efficiency gains from using the "Smart Manager" [5] Group 2 - Meituan's AI capabilities have been enhanced to include AI telephone reception, which has facilitated nearly 150,000 dine-in orders in October alone, indicating a growing trend towards AI integration in the restaurant industry [6] - The company aims to continuously optimize its AI functionalities and services to better meet the practical needs of the restaurant sector, reinforcing the notion that AI applications are becoming essential in restaurant management [6]
美团“智能掌柜”将启动“零门槛用AI”计划,提供整套AI工具库助餐饮商家从入门到精通