河南许昌再发文推广“胖东来”经验,这次更强调可操作性
Di Yi Cai Jing·2025-11-07 04:20

Core Insights - The local government of Xuchang is promoting the "Pang Donglai" service model to enhance service quality and optimize the business environment, as outlined in the newly released implementation plan [1][6] - The plan emphasizes operational feasibility and aims to standardize services across various sectors, including retail and hospitality, by studying the successful service standards of "Pang Donglai" [1][2] Group 1: Implementation of "Pang Donglai" Service Model - Xuchang's government has issued an implementation plan to promote "Pang Donglai" service standards, focusing on standardizing services and guiding enterprises to optimize their service systems [1] - The plan includes organizing expert teams to research "Pang Donglai" service standards and develop new retail service norms to improve service levels in the retail industry [1][2] - Local industries will be encouraged to adopt the "Pang Donglai" service model tailored to their unique characteristics, fostering a "one county, one highlight" approach to economic development [2] Group 2: Economic Impact and Visitor Statistics - In the first half of 2025, Xuchang received 26.1 million tourists, generating a total tourism revenue of 18.58 billion, reflecting growth rates of 7.45% and 9.22% respectively [5] - The "Pang Donglai" stores have a daily foot traffic exceeding 300,000, with over 45% of visitors coming from outside the region, indicating significant external interest [5] Group 3: Government and Business Synergy - The local government is analyzing the successful elements of "Pang Donglai" to enhance its service delivery and deepen the "release, management, and service" reform [6] - Xuchang's private sector has surpassed 460,000 entities, contributing over 80% of the city's GDP, 89% of tax revenue, and 90% of employment, significantly exceeding provincial averages [6] Group 4: Service Innovation in Government Departments - Local government departments are adopting "Pang Donglai" service principles to innovate service delivery, transitioning from a regulatory to a service-oriented approach [7] - The establishment of a "policy service team" aims to provide proactive legal training and compliance guidance to various market entities, reducing legal risks from the outset [7] - Observers note that transforming government roles from managers to service providers presents challenges but could unlock significant development potential if successful [7]