中消协：潮玩商品问题多，成消费者投诉热点

Core Insights - The rapid growth of the潮玩 (trendy toy) economy has led to significant consumer complaints regarding product quality and after-sales service [1][2] Group 1: Consumer Complaints - There is a high incidence of product quality issues, with consumers reporting defects such as paint peeling, breakage, and missing parts in trendy toys purchased online [1][2] - Refund and return processes are problematic, with platforms often denying refund requests even when products are not shipped or are found to be defective upon receipt [1][2] - After-sales service is lacking, with consumers experiencing long wait times for customer support and unresolved complaints despite multiple attempts to contact the service [1][2] Group 2: Industry Responsibility - The 中消协 (China Consumer Association) emphasizes the need for a fair and orderly market environment to support the growth of the潮玩 industry, urging operators to prioritize consumer rights [2] - Innovative business models in the潮玩 sector should not be used as an excuse to evade legal responsibilities, and platforms must adhere to the Electronic Commerce Law of the People's Republic of China to ensure transparency and fairness in transactions [2] Group 3: Other Consumer Complaint Trends - Other notable complaint trends include issues with weight loss products, frequent disputes in pet consumption, shortcomings in travel platform services, persistent problems with automatic renewals, limitations in smart driving technology, increased complaints about charging services, and insurance marketing practices needing regulation [3]