Core Points - The 95598 service hotline serves as a vital connection between millions of households and the electric power service, embodying the commitment of the electric power industry to the people [1][7] - Established in March 2018, the 95598 service center in Inner Mongolia covers a vast area of 720,000 square kilometers and provides power service to over 14 million residents [1][2] Group 1: Service Commitment - The 95598 service center operates 24/7, handling over 16 million calls since its inception, demonstrating dedication to providing continuous power service [2] - The center has implemented an emergency response mechanism for life-threatening situations, ensuring rapid assistance during severe weather events [3] Group 2: Community Engagement - The service center promotes ethnic unity by offering bilingual support, enhancing communication and understanding among diverse communities [4][5] - Initiatives like "Leadership Call Day" have been introduced to improve customer service and address business concerns directly, showcasing a commitment to optimizing the business environment [6] Group 3: Customer Satisfaction - The hotline has become widely recognized, with its service quality continuously improving, reflecting the company's dedication to meeting the needs of the community [6][7] - Positive feedback from customers highlights the effectiveness of the service in resolving issues and enhancing the overall experience for users [6]
情系北疆映初心 声声不息守光明——内蒙古95598电力服务热线背后的故事
Zhong Guo Neng Yuan Wang·2025-11-07 10:02