Group 1 - The rapid development of the trendy toy economy has led to increased consumer complaints regarding product quality and after-sales service [1] - In the third quarter of 2025, consumer associations in China received 536,761 complaints, a year-on-year increase of 7.9%, resolving 274,427 cases and recovering economic losses of 236 million RMB [1] - Issues with refund policies on trendy toy platforms have been highlighted, where consumers face refusals for refunds even when products have not been shipped or are defective [1] Group 2 - The rise of smart driving technology has become a competitive focus for automotive manufacturers, but there are concerns about the limitations and risks associated with these features [2] - Complaints regarding exaggerated performance claims by some automotive manufacturers and lack of transparency in driving data have been reported [2] - Other complaint hotspots include deceptive marketing in weight loss products, frequent disputes in pet consumption, ongoing issues with automatic renewals, and a surge in complaints related to power bank returns [2]
中消协：潮玩经济升温 商品质量和售后服务问题引关注
Zhong Guo Xin Wen Wang·2025-11-07 10:38