党建引领聚合力 蓝焰暖心护民生

Core Viewpoint - Yantai Xinao Gas is leveraging its "Blue Flame Pioneer, Fueling People's Hearts" party-building brand to enhance public service and ensure gas supply, transforming political and organizational advantages into tangible benefits for the community [1][2]. Group 1: Safety and Supply Assurance - Yantai Xinao has established a dual system of "human defense + technical defense" to ensure safety and supply for over 1 million users, managing over 3,000 kilometers of gas pipelines with a focus on precision [2]. - The company has a professional emergency response team on standby 24/7, handling an average of 2,000 emergency tasks annually and completing over 50 kilometers of old pipeline renovations in the past three years to eliminate safety hazards [2]. - The implementation of smart upgrades has improved operational efficiency, allowing for precise and efficient gas supply guarantees, with party members leading critical projects to ensure zero errors and delays [2]. Group 2: Customer Service Initiatives - Yantai Xinao's call center operates 24/7, ensuring immediate response to emergencies and quick processing of regular inquiries, enhancing customer service efficiency [3]. - The company has optimized its service layout by reducing the number of service centers and introducing a grid service model, which has significantly improved customer satisfaction and accessibility [3]. - The grid service approach has led to a substantial increase in indoor safety inspection rates, demonstrating the effectiveness of the refined service strategy [3]. Group 3: Community Engagement and Safety - The Fushan and Yanting service centers are pivotal in ensuring efficient market development and user service, strengthening the company's operational foundation in local areas [4]. - The "Blue Flame Little Soldier" service team actively engages with the community, implementing a "three frontline" work method to address issues on-site and enhance service precision [5]. - Specialized teams such as the "Sentinel Team" and "Emergency Response Team" have been established to ensure gas safety, with proactive measures taken to address user needs and enhance community safety [5].