Entering the Agentic Age

Core Insights - ServiceNow's focus on agentic AI is yielding positive results, highlighted by the launch of AI Experience and the Zurich platform, which enhance the speed and security of agentic AI deployment [1] Group 1: Challenges in AI Adoption - Enterprises face hurdles in understanding how to start and implement AI for their specific use cases, often requiring guidance and packaged solutions [4] - ServiceNow offers over 100 agentic workflows and processes that help customers quickly realize value and build confidence in AI applications [4] - The volume of agentic usage among customers has increased sixfold quarter-over-quarter, indicating a growing comfort with the technology [5] Group 2: Transitioning from Pilot to Scale - Many enterprises previously experimented with disparate technologies, leading to challenges in keeping pace with advancements in AI [6] - Failures in deriving value from AI often stemmed from a fragmented approach, while successful implementations utilized a platform-first strategy that integrates AI within the product [7] - A comprehensive platform approach allows customers to avoid the complexities of technology changes and focus on driving value from AI solutions [7]